About the Guild
Built by someone who's worked every job in hospitality
The Guild was founded by Jaice Prestenbach — a 10-year hospitality veteran who's worked from dishwasher to GM and spent two years installing POS systems across Gulf Coast restaurants. This is a business built from the inside.
Every kitchen Jaice worked in ran on the same thing: knowledge that lived in one manager's head. How to close out the drawer. What to do when the walk-in temp alarm goes off. Who checks IDs and how. When that manager left, so did the training — and the next hire learned it wrong, or learned it late.
Installing POS systems across the Gulf Coast for two years showed him the same gap in restaurant after restaurant, hotel after hotel: independent operators know exactly how their business should run. What they don't have is the time — or the software budget — to turn that knowledge into training that actually reaches every shift.
Why an operations brain
The Guild exists so an operator can talk through a procedure the way they'd explain it to a new hire — and have it become structured, compliance-tagged, role-specific training automatically. No instructional design degree, no enterprise LMS contract, no training manual gathering dust the moment a procedure changes. When the SOP changes, the training changes with it.
“Fide et Hospitalitate — By Faith and Hospitality. Every operator deserves a system that keeps up with how they actually run their business.”
— Jaice Prestenbach, Founder & CEO